Internet Explorer 11 (IE11) End of Support Communication

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Arkose Labs will be phasing out support of Internet Explorer 11 (IE11) beginning June 15th, 2022.

Why is this change happening?

This change is coming because Microsoft has announced that it will be ending support for IE11 on June 15th, 2022.
We’re unfortunately not able to continue offering support for a product that’s no longer supported by the vendor.

How will the phase out work?

The phase out will happen in three stages, starting immediately with maintenance support.

What do I need to do?

Start reviewing any flows that are using outdated IE based technologies (e.g. apps using the Trident browser
engine). If you are using the Arkose solution on those flows, you’ll need to migrate to a more modern browser
engine to ensure the Arkose solution continues to work on those flows

What will be the impact for our users and our company?

This change will have no immediate impact on you or your users. During the maintenance support phase, the
Arkose Labs experience for IE11 users will eventually begin to degrade though. This is unavoidable due to
Microsoft’s removal of support, which will cause the compatibility and user experience for IE11 to decline in
general. Our solution will still be usable by the majority of IE11 users, but it may not provide a polished user
experience and won’t support assistive technologies. New Arkose features may also not be supported.

Once we’ve reached EOS, the Arkose Labs experience for IE11 users will degrade further, and more rapidly. Our
solution may continue to work for some time, but could experience such severe degradation that users won’t
be able to solve anymore.

Once EOL is reached, IE11 users will no longer be able to load and use our solution

Who do I talk to if I have questions?

Please reach out to your Customer Success Manager if you have any questions about the phasing-out of
support for IE11.